Improving Customer Experience in eCommerce

with Alex Brown
May 20, 2019 12:39:43 AM

Customers want the products that they want, when they want them, and they also don’t want to pay too much for them.

- Alex Brown

Check out this video of Alex Brown on the Nadimo podcast.

Topics discussed include:

  • Customer experience vs. customer expectations
  • Offering a customized experience
  • Trust in data and technology
  • eCommerce and personal interaction (or lack thereof)